Compliments & Concerns
Compliments
We are always delighted to receive positive feedback from our clients and hearing their success stories. If you have a story you would like to share or would like to let us know about exceptional service you have received from our team, please let us know via the get in touch button below. Alternatively, you can let your Relationship Manager know directly.
If you would like to leave a Google Review, you can do so via the links below:
Concerns
At Asparq, delivering great service is very important to us. Part of this is listening to feedback from our clients on where we have not met expectations and improving. In the event that you have a concern please contact your adviser, alternatively you can contact the complaints officer.
Email: insure@asparq.com.au
Telephone: (03) 9861 6100
Facsimile: (03) 8678 3997
In writing to Asparq Complaints Officer, Level 3/ 3 Prospect Hill Road, Camberwell Victoria 3124
Making A Compliant
Australian Financial Complaints Authority
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA, of which both Asparq Private Wealth Pty Ltd and Asparq Insurance Brokers Pty Ltd are members. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
