FAQs

General FAQ's

  • When is the Asparq office open?

    Adjusted operations during the COVID-19 outbreak

    Our office hours are usually Monday to Friday, 9am to 5pm. At the moment our offices are closed and our whole team are working remotely. You can contact us on our normal office numbers:

    • Melbourne: Reception (03) 9861 6100/ Insurance Brokers: 1300 648 141
    • Albury (02) 6041 4760.

    You may wish to contact your Relationship Manager directly, all of the contact details for our team members are available on their profile here.

     

  • What happens when I call Asparq?

    If you are a client our receptionist will transfer you to your Relationship Manager. If they are not available, they will return your call as soon as possible. We encourage our team to give out their direct line to you so it is easier for you to contact them.

    If you are calling to enquire about our services, our Receptionist will ask you a basic questions about your requirements so we can match you with the most appropriate team member.

    Once you have been put through to an Asparq team member they will chat to you about your needs and may make a time for an initial meeting (if required).

  • What services does Asparq provide?

    At Asparq we take a holstic approach to professional services, offering accounting & advisory, insurance, financial planning and legal services to a range of business and individual clients.

    By offering all of these services under one roof we hope to save our clients time and give them the confidence to focus on their day.

  • How can Asparq help my business?

    The Asparq team can assist your business no matter what stage or industry you are in.

    Our Accounting team can assist with:

    • business structuring
    • bookkeeping, payroll and BAS preparation
    • external audits
    • cloud accounting set up
    • As a registered ASIC agent we can help with your company, trust and SMSF set up.

    Our Insurance team can arrange insurance cover suited to business and should the need ever arise, manage the claims process for you.

    Our legal team can help you with:

    • joint ventures
    • commercial contract negotiation
    • trading terms and conditions
    • shareholder agreements
    • distribution channel agreements
    • succession planning
    • mergers and acquisitions
    • many areas within employment law
    • intellectual property
    • buying or selling a franchise

    For more information about how we can help your business, contact us

  • How can Asparq help an individual?

    Asparq can assist an individual with their tax returns, capital gains tax, financial plan and life insurance, estate planning, conveyancing and domestic insurance (travel, motor, home and contents, caravan and boat).

  • How can I get a job at Asparq?

    We are a growing team and are regularly recruiting new staff. We look for the following key attributes: people first, creative thinkers and driven to succeed. We post vacancies on SEEK and our Current Opportunities page. You are also welcome to send your resume to careers@asparq.com.au.

  • Meetings at Asparq

    Usually once you have booked a meeting with your Asparq Relationship Manager to visit us at our offices you will receive a text message reminder. When you visit us we ask that you to sign in at reception, afterwards we will show you to your meeting room and offer you a tea or coffee.

    At our Melbourne office we also have limited undercover visitor parks, if you require this, please let us know at the time of booking your meeting.

    Whilst the process differs slightly between offices, no matter which office you visit we will make sure you receive a warm welcome.

    Our team also visits clients at their premises, so if this suits you better please discuss with your Relationship Manager. Alternatively, we are well set up to hold video conference meetings.

    Please note while we are working from home during the COVID-19 outbreak we are limiting face to face contact. We will be suggesting video or telephone meetings.

     

     

  • What industry expertise does Asparq have?

    Our team’s industry expertise includes but is not limited to:

    • Education: registered training organisations (RTOs), independent schools, childcare.
    • Not for profit organisations.
    • Real Estate/ Property: franchisees, boutique operators,  private property developers.
    • Franchising
    • Agriculture: cropping and grazing, wineries.
    • Aged care: both individuals requiring aged care services and aged care facilities.
    • Manufacturing
    • Building and construction
    • Professional / Financial Services
    • Hospitality
    • Health and Fitness
    • Medical
    • Scientific
    • Retail
  • Introducing a friend or family member to Asparq

    If you have a friend or family member that could benefit from our services please let us know and we can set up a meeting with them to discuss their needs. The initial meeting would be complimentary and under a no obligation basis. Regardless of the outcome, we sincerely appreciate all introductions made by our clients.

Accounting & Advisory FAQ

  • How can I pay my Invoice?

    Accounting & Advisory:
    We use QuickFee payment system which allows our clients to pay via bank transfer, credit card or a payment plan. If you would like to pay your invoice please visit this web page: https://asparq.com.au/pay/payaccounting/

Insurance FAQ

  • Out of hours claims

    Even when we are closed, you can still make a claim. Simply contact your insurer’s claims department directly. For ease of lodgement, you will need your:

    1. policy number
    2. loss date and time
    3. loss description (including cause and extent of damage)
    4. location of loss and
    5. GST details (if applicable – for example, ABN & ITC%).

    CGU Insurance, QBE Insurance, Allianz Insurance, Vero Insurance, CIL Insurance and Chubb Masterpiece Insurance can be contacted 24 hours a day, 7 days per week.

    Phone Numbers:

    • CGU Insurance 132 480
    • QBE Insurance (Option 3) 133 723
    • Allianz Insurance 1300 300 573
    • Vero Insurance 1300 888 073
    • CIL Insurance (Option 3) 1800 112 481
    • Chubb Masterpiece Insurance (02) 9273 0100
    • Custom Home Insurance (Option 2) 1300 00 2255
    • Blue Zebra 1300 253 692
    • IAL 1300 559 019
    • AIG 1300 121 251
    • CHU 1800 022 444
  • How can I pay my Invoice?

    We use the Macquarie DEFT payment system for our insurance invoice. This allows you to pay online via credit card, by phone, BPAY, in person or via mail. Visit this webpage for more information: https://asparq.com.au/pay/payinsurance/