FAQs

We pride ourselves on our high level of personal service. If your question is not listed below, please don’t hesitate to contact us.

  • How can I make an insurance claim when the Asparq office is closed?

    Even when we are closed, you can still make a claim. Simply contact your insurer’s claims department directly. For ease of lodgement, you will need your:

    1. policy number
    2. loss date and time
    3. loss description (including cause and extent of damage)
    4. location of loss and
    5. GST details (if applicable – for example, ABN & ITC%).

    CGU Insurance, QBE Insurance, Allianz Insurance, Vero Insurance, CIL Insurance and Chubb Masterpiece Insurance can be contacted 24 hours a day, 7 days per week.

    Phone Numbers:

    • CGU Insurance 132 480
    • QBE Insurance (Option 3) 133 723
    • Allianz Insurance 1300 300 573
    • Vero Insurance 1300 888 073
    • CIL Insurance (Option 3) 1800 112 481
    • Chubb Masterpiece Insurance (02) 9273 0100
    • Custom Home Insurance (Option 2) 1300 00 2255
    • Blue Zebra 1300 253 692
    • IAL 1300 559 019
    • AIG 1300 121 251
    • CHU 1800 022 444
  • How can I pay my insurance premium?

    Your payment options are listed on your invoice. These options include BPAY, by phone or direct debit. If these options are not available to you please contact us insure@asparq.com.au

  • When is the Asparq office open?

    Our office hours are Monday to Friday, 9am to 5pm.